Cancellation & Refund Policy
Last Updated: 24 August 2026
We want your YOMOM shopping experience to be simple and transparent.
1. Order Cancellation
You may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible with your:
- Order number
- Name
- Registered mobile number
- Cancellation request
2. Prepaid Order Cancellation
If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated through the original payment method or another appropriate payment method.
3. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If the package has already entered the delivery process, you may need to follow the applicable return/replacement process.
4. Failed or Cancelled Orders by YOMOM
YOMOM may cancel an order due to:
- Product unavailability
- Incorrect pricing
- Payment issues
- Incorrect customer information
- Delivery restrictions
- Suspected fraudulent transactions
- Technical errors
- Other legitimate operational reasons
If a prepaid order is cancelled by YOMOM, the applicable amount will be refunded.
5. Refund Processing
Once a refund is approved, the refund will generally be initiated within 5–7 business days.
The actual time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.
6. Shipping Charges
Where applicable, shipping charges may be non-refundable unless the cancellation or issue is attributable to YOMOM or otherwise required by applicable law.
7. Promotional Orders
Orders placed using discount codes, promotional offers, free products or other special offers may be subject to specific cancellation and refund conditions communicated with the offer.
8. Contact Us
For cancellation and refund requests:
Email: careyomom@gmail.com
Phone: 01204015672 / 9990181236
Please mention your Order ID in all communications.
