Shipping & Delivery Policy
Last Updated: 24 August 2026
At YOMOM, we aim to deliver your favourite snacks safely and conveniently.
1. Order Processing
Orders are generally processed after successful payment confirmation or order confirmation for eligible Cash on Delivery orders.
Orders may require additional processing time during:
- Sales
- Festivals
- Public holidays
- High-demand periods
- Unexpected operational disruptions
2. Delivery Locations
YOMOM currently delivers to serviceable locations across India through third-party courier and logistics partners.
Delivery availability may vary depending on the PIN code.
3. Estimated Delivery Time
Orders are generally expected to be delivered within 3–7 business days after dispatch, depending on the delivery location and courier serviceability.
Remote locations may require additional time.
The estimated delivery date shown during checkout or communicated after ordering is an estimate and not an absolute guarantee.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Free shipping: Orders above ₹500 may qualify for free shipping, as currently advertised on the Website, subject to applicable exclusions or promotional changes.
5. Order Tracking
Once your order is shipped, tracking information may be shared with you through email, SMS, WhatsApp or other available communication channels.
You can use the tracking information provided by the courier partner to monitor your shipment.
6. Delayed Orders
Delivery may be delayed because of circumstances including:
- Weather conditions
- Transportation delays
- Courier operational issues
- Incorrect address
- Incorrect PIN code
- Customer unavailability
- Public holidays
- Natural disasters
- Other events beyond YOMOM’s reasonable control
If your order is significantly delayed, please contact our customer-support team.
7. Incorrect Address
Customers are responsible for providing an accurate delivery address and contact number.
If an order is returned to YOMOM because of an incorrect or incomplete address, repeated delivery failure or customer unavailability, additional shipping charges may apply for re-dispatch.
8. Damaged Package
If your package appears visibly damaged at the time of delivery, we recommend refusing delivery where possible and immediately contacting YOMOM.
If you receive a damaged or tampered package, please contact us as soon as possible with photographs/videos of:
- Outer package
- Shipping label
- Product packaging
- Damaged product
This helps us investigate the issue with our logistics partner.
9. Food Safety
YOMOM takes reasonable steps to ensure food products are appropriately packed and handled for delivery.
FSSAI’s current e-commerce advisory emphasises safe transportation and adequate remaining shelf life for food products delivered to consumers.
10. Contact Us
For shipping-related queries:
Email: careyomom@gmail.com
Phone: 01204015672 / 9990181236
