Return & Replacement Policy

Last Updated: 24 August 2026

YOMOM sells packaged food products. Because of food-safety and hygiene considerations, we generally do not accept returns of opened or consumed food products.

However, we will assist customers in cases where the product is damaged, defective, incorrect or otherwise eligible for replacement.

1. Eligible Replacement Cases

A replacement may be considered when:

• You received the wrong product
• The product package was damaged during delivery
• The product was received in a materially damaged condition
• The product is missing from the order
• There is another genuine product-related issue attributable to YOMOM

2. Reporting a Problem

Please contact us within 48 hours of delivery if you receive a damaged, incorrect or defective product.

Please provide:

• Order ID
• Customer name
• Registered mobile number
• Description of the issue
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• Unboxing video, where available

An unboxing video is strongly recommended for damaged-package claims, although YOMOM will review each complaint based on the circumstances and available evidence.

3. Opened Food Products

For food-safety reasons, opened, partially consumed or used food products generally cannot be returned or exchanged.

This restriction does not affect rights available to consumers under applicable law.

4. Wrong Product

If you receive a product different from the one ordered, please contact us within 48 hours.

After verification, YOMOM may arrange an appropriate replacement or refund.

5. Damaged Product

If a product arrives damaged, please share photographs immediately.

We may request additional information or photographs to investigate the claim with our logistics partner.

6. Replacement Process

After reviewing your request, YOMOM may:

• Approve a replacement
• Offer a refund
• Request additional information
• Reject the request if it does not meet the applicable eligibility requirements

The resolution will depend on the nature of the issue.

7. Refund Instead of Replacement

If the same product is unavailable, YOMOM may provide an applicable refund instead of a replacement.

8. Non-Eligible Claims

Claims may not be accepted where:

• The product has been consumed or substantially used
• The issue is caused by improper storage after delivery
• The customer provides an incorrect delivery address
• The product has been damaged after delivery due to customer handling
• The claim is made outside the applicable reporting period, except where otherwise required by law

9. Contact Us

For replacement or return-related queries:

Email: careyomom@gmail.com
Phone: 01204015672 / 9990181236